“Optus prospects wrestle to alter driver’s licences to keep away from fraud”

Optus prospects have urged state governments to make it simpler for them to alter their driver’s licence quantity after being requested to show they’re victims of fraud earlier than they’ll make the change.

Clients from NSW, Queensland and Victoria have advised the Herald they haven’t been allowed to alter their licence as a result of it is just permitted after a fraud has been dedicated.

Hackers breached Optus’ methods in one of many largest cyberattacks in Australian historical past final week, accessing names, dates of beginning, telephone numbers, e mail addresses, bodily addresses and driver’s licence numbers of thousands and thousands of the telecommunications big’s prospects.

Business lawyer Katrina Payments stated she had tried to switch her licence to assist forestall the danger of fraud and known as on state governments to make it simpler for Optus prospects to make the change.

“While I perceive the general public coverage to not allow everybody to switch driver’s licences every time they really feel prefer it, the place you might be suggested that your identification particulars have been stolen you shouldn’t have to attend till fraud has been dedicated to switch your ID paperwork,” she stated.

A company lawyer in Sydney, who didn’t need her identify printed, advised the Herald she went to a Service NSW centre on Saturday to alter her driver’s licence quantity, which she offered to Optus, however the company refused to simply accept the printed e mail despatched by Optus as proof.

After escalating the matter, she was advised her formal software can be thought of by Transport for NSW, however would seemingly be declined.

The Herald has contacted the NSW Division of Buyer Service and Minister for Buyer Service and Digital Authorities Victor Dominello for remark.

In a sequence of Tweets on Tuesday evening, the minister stated Optus would contact prospects in coming days to substantiate whether or not or not they would wish to use for a substitute driver’s licence.