Optus prospects whose passport numbers are among the many 150,000 stolen in final month’s cyberattack have been advised by the federal authorities they don’t want to switch their journey paperwork.

However the Australian Passport Workplace has suggested affected Australians who do select to get new passports that Optus will honour its promise to cowl the price, which is as much as $308 every.

Optus pays for alternative passports for affected prospects who select to get new journey paperwork, however the course of has not been established but.Credit score:iStock

“Your passport continues to be secure to make use of for worldwide journey,” the workplace has advised affected Optus prospects. “The passport numbers can’t be used to acquire a brand new passport. Sturdy controls are used to guard passports from id takeover, together with subtle facial recognition know-how.”

The federal government has additionally blocked passport numbers that have been included within the hack from getting used to confirm individuals’s identities via an internet checking service that’s utilized by departments and banks. That change means individuals might have to indicate their bodily passports if utilizing them for identification.

Optus mother or father firm Singtel, a world telecommunications conglomerate headquartered in Singapore, advised its native inventory alternate on Friday that Optus was speaking the federal government recommendation to prospects.


Late final month, when the federal government was using a wave of shopper anger over the hack through which on-line criminals accessed information on virtually 10 million present and former prospects, Prime Minister Anthony Albanese and Overseas Minister Penny Wong demanded Optus cowl the price of passport replacements.

“They are going to cowl the prices of changing affected prospects’ passports,” Albanese stated on the time. “I feel that’s fully applicable.”

A survey from round that point, performed by Resolve Strategic for The Sydney Morning Herald and The Age, discovered 84 per cent of respondents believed Optus ought to pay to reissue Medicare playing cards, passports and different identification paperwork when private particulars had been launched.

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