ACCC cracks down on ‘greenwashing’ and faux on-line evaluations

Smaller-scale sweeps will give attention to misleading practices within the digital market, concentrating on deceptive evaluations, and on influencers on social media who fail to obviously disclose promoting or sponsorship on posts.

The ACCC will give attention to areas through which customers mostly depend on evaluations, together with family home equipment, electronics, style, magnificence merchandise, meals and eating places, journey providers, sport, dwelling enchancment, kitchenware, well being merchandise, in addition to furnishings and bedding.

“Sadly, customers are dealing with an ever-increasing vary of manipulative advertising methods designed to take advantage of or strain them, due partially to the large variety of on-line data sources obtainable. Customers typically depend on evaluations and testimonials when making purchases, however deceptive evaluations may be dangerous,” Rickard stated.

“We wish to establish companies, overview platforms or sectors the place there’s a sample of deceptive on-line evaluations and testimonials which have the potential to trigger important client or small enterprise hurt. Each optimistic and damaging evaluations and testimonials – together with these which can be incentivised – may be false or deceptive, notably if they’re offered as neutral however usually are not.”

The findings of those web sweeps can be collated, analysed, and the printed by the ACCC.

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